FAQ

Shipping

Non-custom orders typically ship on Mondays, via the shipping method selected. For custom orders, ship dates are noted on the individual product pages. International ship times vary depending on customs procedures. 

INTERNATIONAL CUSTOMERS:
Packages may be subject to import tax upon arrival, for which Brevity is not responsible. While UPS packages are more easily tracked than USPS, UPS import taxes tend to be significantly higher than USPS, so please select your shipping accordingly. We are unfortunately unable to provide an estimate of the import tax.

Please contact us at store@brevityjewelry.com or 917-209-8876 with any questions about your order.

Returns

Non-custom items that are returned within 30 days from the order date are eligible for a refund, if in their original packaging and condition. After 30 days, we are unable to offer a refund or exchange. To complete your return, we require a receipt or proof of purchase. Once we have received the returned items, we will promptly issue a refund to the credit card or PayPal account used for purchase.

Custom items are non-refundable and are exempt from being returned. Orders cancelled prior to the receipt of the proof will be refunded 75% of the order total. Orders cancelled after the proof has been submitted but prior to manufacturing will be refunded 50% of the order total. We are unable to refund orders that have been submitted for manufacturing.

Please see here for additional Returns & Warranty policies. 

Payment methods

We currently accept Visa, MasterCard, American Express and Discover Card, as well as payment via Paypal.