Non-custom items that are returned within 30 days from the order date are eligible for a refund, if in their original packaging and condition. After 30 days, we are unable to offer a refund or exchange. To complete your return, we require a receipt or proof of purchase. Once we have received the returned items, we will promptly issue a refund to the credit card or PayPal account used for purchase.
Custom items are non-refundable and are exempt from being returned. Orders cancelled prior to the receipt of the proof will be refunded 75% of the order total. Orders cancelled after the proof has been submitted but prior to manufacturing will be refunded 50% of the order total. We are unable to refund orders that have been submitted for manufacturing.
Please see here for additional Returns & Warranty policies.